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Emergency Boiler Repair FAQs
When Is a Boiler Repair Considered an Emergency?
A boiler repair is considered an emergency if it’s a matter of health and safety for the people living in the house. The following problems warrant an emergency boiler repair call-out:
If you have no hot water or heating (especially in the winter or if you have young children or vulnerable adults in the home).
If you have a significant leak from your boiler, pipe or heating system.
If you can smell gas (either carbon monoxide or natural gas) or your carbon monoxide detector has alerted you there’s a possible leak. In this case, you should also call the National Gas Emergency Service number for your area.
What Should You Do While Waiting for the Emergency Boiler Engineer to Arrive?
While waiting for your emergency boiler engineer to arrive, here’s what you should do:
Turn off the boiler and avoid using any hot water or heating.
If you suspect a gas leak, open any doors or windows and turn off the gas at the mains if it’s safe to do so. You should also follow the instructions on the Gas Safe Register website.
Get your boiler manual and service history ready for when the engineer arrives.
If it’s cold, use alternative heating methods such as an electric heater or put on extra layers to stay warm.
How Long Does an Emergency Boiler Repair Take?
The time it takes will depend on the complexity of the problem. Simple boiler repairs can be completed in a few hours, while more complex repairs could take a few days, especially if parts are required. Our qualified heating engineers will always work quickly to ensure minimal disruption to your household and the majority of repairs can be completed on the same day.
What Should I Do if My Boiler Breaks While It’s Still Under Warranty?
If your boiler is still covered by the manufacturer’s warranty and it breaks down or has a problem, you should contact the manufacturer first. They’ll send a qualified boiler engineer to your home to resolve the problem. Hiring an outside heating company to fix the issue could compromise your boiler’s warranty.
What Are the Signs of a Broken Boiler?
Boilers can last up to 15 years if they are maintained and serviced regularly. If you are concerned that your boiler has an issue or might need replacing, here are the signs you should look out for:
Lower boiler pressure
Leaks
Inadequate heating or lukewarm water
Strange noises or smells
Your carbon monoxide detector indicates an issue
Pilot light issues
Warning lights or error messages
If you’re experiencing any of these issues, the qualified heating engineers at Warmshires can get your boiler working properly again as soon as possible or sort you out with a replacement.
What Should I Do if My Boiler Stops Working?
If your boiler has stopped working, there are a couple of things you can do before calling in a heating engineer:
Reset your boiler using the manufacturer’s manual.
Check the power supply.
Consult the user manual for advice on error codes and common problems.
If none of these steps work, it’s time to call out an experienced boiler engineer to sort out the problem.
What Should I Do if I Suspect a Gas Leak?
If you smell gas, suspect a gas leak or your carbon monoxide detector has indicated there’s a problem, you must act quickly. Gas leaks can be incredibly dangerous. Here’s what you should do:
Ventilate the area by opening all doors and windows.
Turn off the gas emergency control valve at the meter, unless it is in a basement or cellar or near the LPG bulk tank or storage vessels.
Avoid smoking and extinguish all naked flames.
Don’t turn on or off any electrical switches (including light switches)
Contact the National Gas Emergency Service number for your area. For natural gas in England, Scotland and Wales, the number is 0800 111 999.
Don’t turn on your gas supply again until it's been checked by a Gas Safe registered engineer.
If you feel unwell, visit your GP or a hospital immediately and tell them you might have been exposed to carbon monoxide.
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